Last September we had one such enquiry from a lovely customer in Clare who was in search of a high-quality locket. She had looked everywhere but could only find flimsy, mass-produced lockets which she had no interest in.
We started the process by chatting over the phone and sending images by email which was great to get the ball rolling. However, there is nothing like meeting in person to really get a feeling for tastes and personal preferences. We met in the shop in October and discussed the project in detail – I was able to show samples of metal weight, colour, chain style, chain length, etc. It meant that I had a very clear idea of what the finished piece should look like and our customer had confidence in proceeding with the piece, as she knew, from being in the store, we only produce high-quality work.
We wanted to streamline the locket – to keep it really simple without fussy hinges and catches. Myself and Jemma sat down with a piece of paper and a pencil and worked out the nicest design to make an elegant locket while ensuring the piece would stay closed and, in turn, keep the photos inside safe. Jemma then went on to do some beautiful sketches to illustrate to the customer what the finished piece would look like.