SHIPPING INFORMATION

PLEASE NOTE – Unfortunately due to the current Covid-19 lock down we are unable to ship online orders. Any orders placed will be shipped as soon as we resume normal business. Please get in touch if you have any questions. Stay home and stay safe.

Worldwide Shipping

We ship worldwide from our shop in Dublin 2, Ireland! Whether you’re 10 minutes down the road or on the other side of the globe, DHL will deliver the handcrafted jewellery you’ve chosen to your door, or to the lucky person you’ve purchased it for!

Delivery Costs & Times

Returns

We operate a no quibble 30 day returns policy. Pieces can be exchanged for another item or refunded if returned within 30 days of receipt, are unworn and in the original packaging. * Please note – refunds apply to online purchases only. This is in line with EU policy. Pieces purchased in store can be returned for exchange for another item or for a credit note within 30 days of purchase.

CUSTOMER FEEDBACK

My order arrived quickly and beautifully packaged - thanks to all at Stonechat!
Sarah - London

The team at Stonechat were a pleasure to deal with from beginning to end. I'm delighted with my new earrings!
Caroline - Ohio

Order cut-offs

If an order is placed before midday (Monday-Friday), and on the understanding that the piece(s) are available, we will ship that very same day. Orders received during the weekend (or on a national holiday) will be shipped on the next working day.

Please allow 2-3 weeks for rings and bangles that need to be made to size.

Once your order has been dispatched, you will receive an email with your tracking number for the package so you can keep an eye on how it’s getting on (if you want to!).

Please note that shipping costs are non-refundable. In the case of the return and refund of an item, shipping costs will not be reimbursed. The cost of returning an item to us is at the customer’s expense.

Insurance and signature

Any item we ship is fully insured by us until the moment it is signed for. And that’s the key – someone will always need to sign for the package. Do make sure that either you, a friend, a family member or a colleague will be available to give DHL their autograph. Once the package is signed for, it is your responsibility, independent of whether you personally, or someone else, received it. Who exactly signed for the package will be detailed online. This information can be confirmed via the DHL website and using the tracking code.

DHL generally delivers in the morning, but this may not always be the case. If no one is at home to sign for the package, DHL will leave a note advising in relation to their attempted delivery and the corresponding next steps. Any import duties, sales taxes or other customs charges are the sole responsibility of the customer.

In the very unlikely circumstances of a package being lost, we will ship the same piece again – we will worry about the rest!

Questions

If you have any questions at all that haven’t been answered here do get in touch – our team are always happy to help!

CONTACT US + 353 83 429 0657 shop@stonechatjewellers.ie

VISIT US 3-4 Westbury Mall, Dublin 2

We are currently closed due to the Covid-19 situation.
We can be contacted by email or phone from 9am to 5pm Monday to Friday.

Rating 4.8

based on 28 reviews